Refund Policy
Slay – Outfit Planner & Closet
Effective Date: June 30, 2026
Last updated: July 19, 2026
This Refund Policy applies to Slay – Outfit Planner & Closet, operated by Slay Mobile Application Solutions LLC (the “Company”).
Stripe and Web Payments
If you purchased Slay through Stripe, the Company handles your refund request directly.
You do not need to contact Stripe to request a refund.
Please contact the Company at support@getslayfashion.com using the exact request format below.
Required Email Format
To: support@getslayfashion.com
Subject: Stripe Refund Request
Body:
Full name: [your name]
Account email: [email address used for Slay]
Charge date: [date]
Last 4 digits of card used: [digits]
Charge amount: [amount and currency]
I confirm that:
I canceled the subscription before sending this request.
I have stopped using Slay and will not use the app or its paid features after this request.
I am requesting a full refund of my most recent subscription charge identified above.
I have not already received a refund or filed a dispute or chargeback for this charge.
[Attach a screenshot or invoice of the charge]
The Company will grant a full refund of your most recent Stripe subscription charge if all of the following conditions are met:
You submit a complete request to support@getslayfashion.com within seven calendar days after the charge.
You canceled the applicable subscription before submitting the request, so it will not renew.
You stopped using Slay before submitting the request and do not use the app or its paid features after submitting the request.
You use the exact email format below and provide information that allows the Company to identify and verify the charge.
The charge has not already been refunded, reversed, or included in a payment dispute or chargeback.
The request is not fraudulent, materially inaccurate, or part of a pattern of refund abuse or policy circumvention.
If these conditions are met and the information provided matches the Company’s records, the Company will initiate the refund to the original payment method within five business days after verifying the request. A refund issued shortly after a charge may appear as a reversal, meaning the original charge disappears instead of a separate credit appearing.
Card refunds commonly appear within approximately 5–10 business days after initiation, although the timing depends on the financial institution and payment method.
Refunds can only be returned to the original payment method. The Company cannot send the refund to a different card, bank account, wallet, or payment method. If a bank, card issuer, or payment provider requires additional information or cannot complete the refund, the Company will reasonably assist with the available refund reference or next steps.
Other Eligible Stripe or Web Refunds
Even if a request does not qualify for the Canceled-Subscription Refund Guarantee above, the Company will provide a refund when required by applicable law and may grant a refund in the following circumstances after reasonable verification:
Duplicate charge: you were accidentally charged more than once for the same account, plan, and billing period.
Incorrect charge caused by the Company: you were charged an amount materially different from the price shown at checkout.
Documented cancellation error: you canceled before renewal, but the Company’s billing system still charged you.
Verified technical failure: a material technical issue caused by Slay prevented access to the core paid service for a substantial portion of the paid period, you contacted support promptly, and the Company was unable to restore access within a reasonable time.
Unauthorized or fraudulent charge: the Company’s review supports that the charge was unauthorized, subject to reasonable verification.
Outside the Canceled-Subscription Refund Guarantee and the circumstances listed above, the Company generally does not grant Stripe or web refunds solely because a trial converted, you forgot to cancel before renewal, you changed your mind, you were dissatisfied after using Slay, you did not achieve an expected personal or commercial result, you partially used a billing period, or you purchased the wrong plan.
If a refund is issued, the Company may remove or limit access to the refunded subscription, paid features, credits, or digital services.
If you file a payment dispute or chargeback, the Company may respond to the payment processor, card network, or bank using relevant purchase, account, access, cancellation, and support records. The Company may also suspend or limit account access while a dispute is pending. To avoid duplicate proceedings or delays, please use the direct Company refund process above before filing a dispute, but nothing in this paragraph limits any non-waivable rights.
Apple In-App Purchases
If you purchased a subscription, free trial, in-app purchase, or other paid digital access to Slay through Apple’s App Store, your payment was billed and processed by Apple, not directly by the Company.
The Company does not receive or store your Apple payment details and cannot issue, approve, deny, reverse, speed up, or override refunds for Apple-billed purchases.
All Apple App Store refund requests must be submitted directly to Apple at reportaproblem.apple.com. Apple is responsible for deciding whether an Apple-billed purchase is eligible for a refund under Apple’s policies, the Apple Media Services Terms, your country or region, and applicable law.
The Company’s direct Stripe refund guarantee does not apply to Apple-billed purchases. You should not contact Stripe about an Apple-billed purchase because Stripe did not process that payment.
Canceling an Apple subscription stops future renewals; it does not automatically refund past charges. If you do not want a free trial or subscription to renew, cancel through Apple before the renewal date. Apple recommends canceling at least 24 hours before the trial or billing period ends.
If Apple approves a refund, the Company may remove or limit access to the refunded paid features, subscription benefits, credits, or related digital services.
To request an Apple refund, visit reportaproblem.apple.com. To cancel an Apple-billed subscription on an iPhone or iPad:
Open the Settings app.
Tap your name.
Tap Subscriptions.
Select Slay – Outfit Planner & Closet.
Tap Cancel Subscription and follow the on-screen confirmation steps.