This Refund Policy applies to Slay – Outfit Planner & Closet, operated by Slay Mobile Application Solutions LLC (the “Company”). It applies to subscriptions, paid features, digital content, credits, and other purchases relating to Slay. Purchases processed by a third-party platform are also subject to that platform’s applicable terms and refund procedures.
1. General No-Refund Policy
Except where a refund or other remedy is required by applicable law or must be provided by the platform that processed the purchase, all purchases and charges are final and non-refundable.
The Company does not provide a satisfaction guarantee, trial-conversion guarantee, cooling-off period, price-protection guarantee, or automatic or prorated refund. Canceling a subscription prevents future renewals after the cancellation becomes effective; it does not reverse a completed charge or create a right to a refund or credit for any current or prior billing period.
To the fullest extent permitted by law, no refund or credit will be owed because a user:
- forgot or failed to cancel before a trial or subscription renewed;
- did not use, partially used, or no longer wishes to use Slay;
- changed their mind, purchased the wrong plan, or made an accidental purchase;
- was dissatisfied with Slay or did not obtain an expected personal, styling, financial, commercial, or other result;
- did not understand the renewal date after the renewal terms were disclosed;
- experienced a temporary interruption, compatibility issue, bug, or other support issue that the Company is able to address within a reasonable time;
- found a different price, promotion, or offer before or after purchasing; or
- no longer has access to the device, account, email address, or payment method used for the purchase.
Submitting a refund request does not establish eligibility for a refund, obligate the Company to grant or negotiate a refund, or suspend any subscription, charge, payment obligation, or dispute deadline.
2. Stripe and Direct Web Purchases
For purchases billed directly by the Company through Stripe or another web payment processor, the Company may choose to issue a full or partial refund, account credit, or other accommodation on a case-by-case basis. Except where applicable law requires otherwise, any such accommodation is entirely voluntary and may be granted or denied in the Company’s sole discretion.
The Company has no obligation to grant a voluntary refund even if a request resembles a request for which the Company previously granted a refund. A prior refund, credit, exception, statement, or course of dealing does not create a continuing policy, precedent, waiver, or entitlement for any user or transaction.
To be considered for a voluntary refund, a user must contact support@getslayfashion.com within seven calendar days after the charge and provide enough information for the Company to identify the account and transaction, including the account email address, charge date, charge amount and currency, and the factual reason for the request. The Company may require receipts, screenshots, identity or payment verification, cancellation records, usage information, or other reasonably relevant documentation.
Requests submitted after seven calendar days ordinarily will not be considered for a voluntary refund. The Company may decline to review an incomplete or unverifiable request and may deny a request for any lawful reason, including delay, use of paid features, insufficient support, inconsistency with Company records, a prior refund or credit, a pending or completed payment dispute, suspected fraud, abuse, or attempted circumvention of this Refund Policy. To the fullest extent permitted by law, the Company’s determination is final.
3. Billing Errors and Unauthorized Charges
A claim involving a duplicate charge, an amount different from the amount authorized at checkout, a charge occurring after a properly completed cancellation, or an unauthorized transaction will be investigated as a potential billing or payment issue rather than treated as an entitlement under the Company’s voluntary refund process.
The Company may request information reasonably necessary to verify the claim. If the Company confirms an error for which a correction is required by applicable law, it will provide the minimum correction or remedy required by that law. Suspected unauthorized use may also be reported promptly to the user’s bank, card issuer, or payment provider. Nothing in this section guarantees that the Company will accept a user’s characterization of a charge as erroneous or unauthorized.
4. Apple App Store Purchases
If a subscription, free trial, in-app purchase, or other paid access was purchased through Apple’s App Store, Apple billed and processed the transaction. The Company cannot issue, approve, guarantee, accelerate, reverse, or override an Apple refund decision.
Requests concerning Apple-billed purchases must be submitted to Apple through reportaproblem.apple.com or Apple Support. Apple determines refund eligibility under its terms, policies, the user’s country or region, and applicable law. This Refund Policy does not create any additional right to a refund for an Apple-billed purchase.
Canceling an Apple subscription stops future renewals after cancellation becomes effective but does not automatically refund a completed charge. Apple subscriptions must be managed through the user’s Apple account. Users should cancel before the applicable renewal deadline shown by Apple.
5. Effect and Processing of an Approved Refund
If the Company or a payment platform issues a refund, the Company may immediately revoke or limit access to the refunded subscription, billing period, paid feature, digital content, credit, or other benefit. The Company may also offset or reverse unused promotional value or credits associated with the refunded purchase.
Unless applicable law requires otherwise, any monetary refund approved by the Company will be returned only to the original payment method. The Company will not issue a refund to a different card, account, wallet, or person. Processing and posting times may depend on the payment processor, card network, bank, or platform and are outside the Company’s control.
6. Payment Disputes and Chargebacks
If a payment dispute or chargeback is opened, the Company may suspend its separate review of any refund request concerning the same charge while the dispute is pending. The Company may provide the payment processor, card network, bank, or platform with relevant purchase, disclosure, consent, account, access, usage, cancellation, communication, and transaction records.
If a charge is reversed, refunded, or remains unpaid, the Company may suspend or terminate access to the corresponding subscription, service, features, content, or account, subject to applicable law. A user may not obtain or retain duplicate recovery for the same charge.
7. Mandatory Consumer Rights
Nothing in this Refund Policy excludes, restricts, or waives a consumer right or remedy that cannot lawfully be excluded, restricted, or waived. If applicable law requires a refund, price reduction, re-performance, repair, replacement, cancellation right, or other remedy, the Company will provide the minimum remedy, amount, method, and timing required by that law.
Any voluntary refund rights described in this Refund Policy are separate from non-waivable statutory rights. Where permitted by law, the limitations and discretionary standards in this Refund Policy apply to the fullest extent allowed.
8. Contact
Questions about a direct web charge may be sent to support@getslayfashion.com. Contacting the Company does not guarantee a refund or extend any cancellation, dispute, chargeback, or statutory deadline.